Privacy Policy

01Who we are

This website is operated by [LEGAL BUSINESS NAME], doing business as Clean Mari (“Clean Mari,” “we,” “us” or “our”), a residential cleaning service based in Colorado and serving Denver, Aurora and nearby cities.

This policy applies to information we collect through our website, our online quote and booking tool, and the messages we exchange with you about your quote or cleaning. It does not apply to other websites we may link to.

02Information we collect

Information you give us

• Details about your home and the clean you want: type of clean, number of bedrooms and bathrooms, approximate square footage, pets, when your home was last professionally cleaned, how often you’d like service, and any extras you select.
• Contact details: your name, mobile phone number, email address and ZIP code, which you provide to see your exact price.
• Booking details: your preferred date and arrival window, your street address and apartment or suite, how we get in (for example a door code or where a key is), where to park, and any notes you choose to share.
• Messages: anything you tell us when you text, call or email us.
• If you apply to Mari Pro: your name, phone, email, home ZIP code, how far you’ll travel, your experience, availability, whether you have a car and supplies, anything you tell us about yourself, and your answers to the eligibility questions. We use it only to review your application and contact you about it.

Information collected automatically

• How you found us: campaign tags in the link you clicked (for example, “utm_source”), the name of the website that sent you to us, the page where you arrived, whether you arrived from a Google or Facebook ad link, and the date of your first visit.
• Quote progress: a random, anonymous code for your visit and the furthest step you reached in our quote tool. It does not include your name or contact details unless you later choose to give them to us.

What we don’t collect

Our website does not collect payment card numbers, your precise location, or sensitive information such as health data, government ID numbers or financial account details.

03Cookies and browser storage

Our website does not use cookies and does not load advertising or analytics trackers from other companies. To make the quote tool work, it stores a small amount of information in your own browser:

You can delete this information at any time by clearing your browser’s site data. The website keeps working; it simply won’t remember how you found us.

If we ever add analytics or advertising tools that use cookies, we will update this policy and ask for your consent where required.

04How we use your information

• To calculate your price and keep it locked for the period shown in your quote.
• To schedule, confirm and perform your cleaning, and to contact you about it.
• To answer your questions and follow up on a quote you requested.
• To understand, in aggregate, which channels bring people to our website and where our quote tool can be improved.
• To prevent abuse of our website, such as automated or repeated fake requests.
• To keep business records and meet our legal and tax obligations.

We do not use your information to make automated decisions that have legal or similarly significant effects on you.

05Text messages

When you give us your mobile number, you agree that we may text you about your quote, booking, arrival and service. Message frequency varies with your requests. Message and data rates may apply.

• Reply STOP at any time to stop receiving text messages.
• Reply HELP for help, or contact us using the details below.
• We will only send marketing texts if you give us separate permission to do so.

We do not sell, rent or share your mobile number or text-messaging consent with third parties or affiliates for their marketing purposes.

06How we share information

We do not sell your personal information, and we do not share it for targeted advertising. We share it only as needed to run our service:

• Service providers that host and operate our website and quote tool, including our website host (Vercel) and our database provider (Supabase), a mapping service (OpenStreetMap) that receives only your service address so we can place it on our internal scheduling map, and the companies we use to send text messages and emails. They may only use your information to provide services to us.
• Our cleaning team, who receive the details needed to clean your home, such as your address, arrival window and notes. A door code or key location is shown only to the cleaner assigned to your home, only on the day of your clean, and is hidden again when they finish. They do not receive your phone number, email or payment details. On the day of your clean, calls and texts between you and your cleaner go through our business line, so neither side sees the other's personal number.
• Legal reasons: when required by law, or to protect the rights, property or safety of our customers, our team or the public.
• Business changes: if our business is sold or merged, your information may be transferred as part of that transaction, subject to this policy.

07How long we keep it

We keep information only as long as we need it for the purposes above:

• Quotes you didn’t book: [24 MONTHS] after your last request.
• Bookings and customer records: for as long as you are a customer, and then as required for our business and tax records, typically [7 YEARS].
• Anonymous quote progress: [13 MONTHS].

When information is no longer needed, we delete it or make it anonymous.

08How we protect it

Our website uses encrypted connections (HTTPS). Customer records are stored with a professional database provider, protected by access rules so that only authorized team members can view them after signing in. No method of storage or transmission is completely secure, but we work to protect your information and to limit who can access it.

09Your choices and rights

You can contact us at any time to:

• Ask what personal information we have about you and get a copy of it.
• Correct information that is inaccurate.
• Ask us to delete your information, unless we need to keep it to complete a service or meet a legal obligation.
• Stop text messages (reply STOP) or emails (use the unsubscribe link or contact us).

Colorado residents. Depending on how the Colorado Privacy Act applies to us, you may have rights to access, correct, delete and obtain a copy of your personal data, and to opt out of its sale, targeted advertising and certain profiling. We don’t sell personal data or use it for targeted advertising. We will honor reasonable requests wherever we can, whether or not the law requires it.

To make a request, contact us using the details below. We may need to confirm your identity before acting on it, and we aim to respond within 45 days. If we decline your request, you can appeal by replying to our response with “Appeal” and we’ll review it again.

10Children’s privacy

Our services are meant for adults who are booking a cleaning for their home. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

11Changes to this policy

We may update this policy as our services change. When we do, we’ll change the “Last updated” date at the top of this page. If the changes are significant, we’ll let customers know.